Now Hiring - Field Application Engineer in Coppell, TX

About us:

SES-imagotag empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology.

We are a fast-growing retail-tech company and the global leader in digital and IoT solutions for omnichannel retail.

SES-imagotag is made up of highly talented, innovative, motivated, growth mindset team players who have created products like the VUSION Retail IoT Cloud platform, the Captana Sensor Cloud, Pulse Data Analytics and Edge Digital Media all powered by our limitless VUSION Operating System where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance.

We invent technologies that create a positive impact on society by enabling sustainable and human-centered commerce.

What Will You Be Doing? The team of Field Application Experts is established in the Product Line ESLs. While our customer project managers are responsible to drive the integration of our solutions at our key customers, Field Application Experts are part of the project team when it comes to customized solutions and/or new product introductions and contribute with their end to end technical expertise from ESL to the cloud.

Main Activities and Responsibilities:

• To assess products’ readiness, through alpha and beta tests
• To ensure the perfect conditions to test & finalize products
• Support installation of alpha and beta tests with Customer Project Managers, ensure regular monitoring and troubleshooting of the installation to provide the feedback for R&D
• Coordinate the technical installation by acting in-between customers, partners, Ops and R&D
• To ensure documentation and training is delivered and suggest improvements
• To ensure that products can scale and be supported
• Track and manage all actions and actors contributing to product readiness
• On-site visits to troubleshoot problems on beta tests
• Inform various stakeholders about the status of the project
• Identify risks and initiate corresponding countermeasures
• Help support teams with new products
• Escalate according to internal guidelines

Why Join Us:

• Because you want to be part of an exceptional experience within a company that is constantly growing!
• Because you want an exciting and rewarding long-term career, bringing constant challenge and fresh opportunities as you develop
• Because we are entrepreneurs: SES is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower.
• Because you want to join a global company and work with talented people from diverse backgrounds with different skills and life experiences!

What’s Required:

• University of Applied Sciences or Higher Technical College (with experience) for software engineering or equivalent experience
• At least 5 years of experience as a Field Service engineer, Project Manager, Pre-Sales Engineer or Product Manager in the field of IoT devices, electronic consumer products or SaaS products
• Embedded/IoT knowhow: radio protocols like WiFi/BLE/Zigbee/LoRa
• Software: basic coding skills, scripting, Log analysis (like Azure Kusto Query, Sumologic, Splunk)
• Experience with a complete life cycle of an embedded software system
• Proficient in C and C++
• Travel: 40%

Nice To Have Skills:

• Good project management and team player capabilities
• Strong customer services orientation

Job Type: Full-time

Pay: From $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have experience and knowledge around IoT/radio protocols?
• Do you have experience working with end-user clientele?

Work Location: In person